Returns, Transit Damage & Refund Policy

• Prior to Dispatch: Collectors may cancel an order for a full 100% refund by contacting studio@sethueyyal.com within 24 hours of purchase, provided the artwork has not already been crated and dispatched.

• After Dispatch: Once an artwork has been collected by the courier partner, the order cannot be cancelled in transit.

Every shipment is fully insured. If your artwork arrives damaged in transit, follow our claim procedure:

• Notification Window: Notify us within 48 hours of delivery at support@sethueyyal.com or submit a claim through the Customer Portal.

• Required Evidence: Provide your Order Number, clear photographs of the damaged shipping crate, and photographs of the affected artwork canvas/frame.

• Resolution: Upon verification of transit damage, we will arrange for the reverse collection of the damaged work and provide a 100% full refund or, for limited edition prints, a replacement print at no cost.

Original fine art paintings are unique, high-value cultural artifacts created over months of studio practice.

• Returns Due to Change of Mind: [BUSINESS DECISION REQUIRED: Specify whether change-of-mind returns are permitted (e.g. 7-day inspection window subject to return freight and restocking fee) or whether sales of original paintings are final except in cases of damage/misrepresentation].

• Condition Requirement: In any permitted return, the artwork must be returned in its original custom crate, in pristine original condition, with the signed Certificate of Authenticity.

Because custom commissioned paintings are created specifically to your personal specifications and dimensions, bespoke commissions are non-refundable once physical canvas execution has commenced.

Approved refunds are initiated within 3 business days of return receipt and condition inspection.

Funds are credited directly to your original payment method via Razorpay within 5 to 7 banking business days, depending on your financial institution.